Returns & Exchanges

We want you to love your skin care routine, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your Tiege Hanley experience, we are here to help with a straightforward return process.

Return Process

• 1.
  Initiate Your Request

  Log in to your customer portal or contact our support team within 30 days of your delivery date to start the return process.

• 2.
  Prepare Your Package

  Securely pack the items you wish to return in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process a refund to your original payment method within 5-7 business days.