Frequently Asked Questions
Everything you need to know about your uncomplicated skin care routine.
How long does shipping take?
Standard domestic shipping typically takes 3 to 5 business days. International orders can take between 10 to 21 business days depending on the destination and customs processing.
Can I customize my subscription box?
Yes, you have full control over your subscription. You can add or remove products, change your delivery frequency, or skip a month at any time through your account dashboard.
What is your return policy?
We offer a 30-day money-back guarantee on your first box. If you are not satisfied with the results, contact our support team within 30 days of delivery for a full refund.
Are Tiege Hanley products suitable for sensitive skin?
Our products are formulated to be effective yet gentle for all skin types. If you have extremely sensitive skin, we recommend performing a patch test on a small area before full application.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.